Our comprehensive ISMS system is designed to streamline and enhance both internal workforce operations and client-facing interactions within our organisation. This robust system integrates various functionalities to ensure seamless coordination, efficient task management, and exceptional client service.
Clients can report issues quickly by scanning a QR code or using the app, initiating an automated process for prompt resolution.
Issues are logged into a ticketing system, tracked from creation to resolution, ensuring efficient and transparent issue management.
An intuitive online interface where clients can monitor request statuses, provide feedback, and access performance reports in real-time.
Regularly collected feedback from clients ensures continuous improvement and high service standards.
View and track staff activities, including shifts, attendance, and task completion, to maintain operational transparency.
Facilitate direct communication between clients and staff for quick issue resolution and enhanced service delivery.
Efficiently manage staff rosters to ensure optimal workforce allocation and coverage. Through our scheduling software and staff mobile app.
Organise and monitor shifts to maintain smooth operations and avoid scheduling conflicts.
Track staff locations in real-time to enhance accountability and operational oversight.
Generate detailed reports on staff activities, performance, and compliance for informed decision-making.
Display and report back on client-reported issues efficiently using the integrated resolution system and staff mobile app.
Streamline the onboarding process and provide ongoing training to ensure staff are well-prepared and knowledgeable.
Regularly monitor staff wellbeing from questionnaires at the end of shift to maintain a healthy and productive workforce.
Ensure staff adhere to industry regulations and company policies through automated compliance tracking.
Analyse and display staff performance data to identify strengths, areas for improvement, and opportunities for development.
Conduct regular inspections to ensure adherence to service standards and client expectations.
Monitor key performance indicators (KPIs) on a regular basis to assess service delivery and operational efficiency.
Generate and distribute comprehensive reports automatically to provide insights into performance and compliance.
Perform audits to ensure compliance with Occupational Health and Safety (OH&S) regulations and standards.
Conduct assessments to monitor environmental impact and compliance with sustainability initiatives.
Utilise data analytics to assess performance metrics, identify trends, and make data-driven decisions for continuous improvement.
Track our excellence through key performance indicators, staff activity monitoring, transparent operations, and enhanced productivity metrics.
Clear visibility into all operations and activities.
Ensuring responsibility and reliability in all tasks.
Accurate tracking of staff attendance and punctuality.
Enhanced safety measures and protocols in place.
Efficient and effective communication channels.
Monitoring and achieving key performance indicators.
Comprehensive training and adherence to compliance standards.
Enhanced supervision and management of all services.
At Shiners Group, we are pioneering the integration of robotics and automation to redefine cleaning services. Our advanced automated cleaning robots are designed to operate seamlessly alongside our skilled cleaning teams, enhancing efficiency and precision across every task. These robots leverage state-of-the-art sensors and intelligent algorithms to ensure thorough and consistent cleaning on various surfaces and environments. More than just efficient, our robotic solutions prioritise sustainability by minimising chemical usage and maximising energy efficiency, contributing to a cleaner and greener future. Capable of 24/7 operation, our robots work during off-peak hours to minimise disruption to your operations while providing real-time data insights for optimised service delivery. Discover the next generation of cleaning technology with Shiners Group—where innovation meets reliability to elevate your cleaning standards.
Introducing drone cleaning solutions at Shiners Group represents our commitment to cutting-edge technology in the cleaning industry. Our drone cleaning services leverage advanced aerial capabilities to reach and clean challenging or inaccessible areas with unparalleled efficiency and precision. Equipped with specialised cleaning equipment and guided by skilled operators, our drones ensure thorough and meticulous cleaning across various building exteriors, rooftops, and other elevated structures.These drones not only enhance cleaning effectiveness but also improve safety by reducing the need for risky manual interventions. They operate swiftly and effectively, supporting our mission to deliver superior cleaning results while minimising disruption to your daily operations. By incorporating drone technology into our service offerings, Shiners Group continues to lead the way in innovative cleaning solutions, providing you with a safer, more efficient, and environmentally friendly approach to maintaining your facilities.